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90-Day Returns

We accept returns within 90 days

Damage Compensation

We will compensate or exchange in case you receive a defective order

Frequently asked questions

Have questions? We’re here to help

can i return my purchase?

We are confident our product will bring joy to you and your loved ones. However, if there are any concerns about it, please contact our support team at support@firstclassjewels.com for assistance. Further information can be found on our returns policy page.

which carrier do you use?

For USA Domestic orders, we use UPS to the local depot, with USPS as the last-mile partner.

 

For USA Priority orders, we use FedEx to the local depot, with USPS as the last-mile partner.

how long does it take to arrive?

We ship most products within 1-4 business days. After that, items typically arrive to customers within 2 -5 days (Excluding Sundays).

can i cancel or change my order?

If you need to make a change to an order please contact us at support@firstclassjewels.com as soon as possible and we will try our best to get the relevant change made.

my item is damaged/incorrect, what do i do?

We pride ourselves on our customer service but we know sometimes things don't always go to plan. Please contact our support team at support@firstclassjewels.com for any items that arrived damaged or the wrong item arrived. Please include a video of the item as well and a description of the problem. 

 

Damaged Item, attachment, or box:

We will only resend the damaged parts of the order. For example if a chain or box is damaged, we would resend the chain or box on it's own.

 

Artwork is incorrect or the wrong item was received:

If a message card is wrong or damaged, we would resend the message card only. If a box is wrong or damaged, we would resend the box only.

do you ship outside the united states?

No, at this time we only ship products in the United States.